Frequently Asked Questions
Everything you need to know about our timeless wardrobe essentials and home decor.
What is the status of my order?
Once your order has shipped, you will receive a confirmation email with a tracking link. You can also view your order status by logging into your account on our website.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed items with original tags attached within 30 days of purchase. Please note that certain items, such as final sale products and apothecary, are non-returnable.
Do you offer international shipping?
Yes, we ship to most countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your location and the weight of your order.
How do I care for my Jenni Kayne knitwear?
To maintain the quality of our cashmere and wool pieces, we recommend professional dry cleaning or hand washing in cold water with a gentle wool detergent and laying flat to dry.
What payment methods do you accept?
We accept all major credit cards, PayPal, Apple Pay, and interest-free installment payments through Affirm or Afterpay.
Can I change or cancel my order after it has been placed?
We strive to process orders quickly, so we are only able to make changes or cancellations within a very short window after the order is placed. Please contact our customer service team immediately for assistance.